voxel Privacy Policy

This page describes what we collect when you use voxel and how we keep that data protected. We at voxel gather personal information to verify your identity, process your deposits and withdrawals, provide customer support, and comply with legal obligations. We encrypt all data and never sell your information to third parties. Your privacy is central to how we operate.

When you create a voxel account, fund it via QRIS, e-wallet, mobile banking, or bank virtual account, or participate in Liga 1 markets and live-dealer games, we collect information about you. We also use cookies and tracking technologies to improve your experience on voxel. This policy explains what we do with all that information, who we share it with, and what rights you have over your data.

We at voxel comply with applicable data protection laws in the jurisdictions where we operate. Your data is stored securely and retained only as long as necessary. If you have questions about our privacy practices, contact our voxel support team.

What we collect on your voxel account

We at voxel collect several categories of information from you. First, we collect identity data: your full name, date of birth, residential address, email address, and phone number. We use this to verify your account and comply with know-your-customer (KYC) regulations. Second, we collect financial information: the payment methods you use (DANA, e-wallet, mobile banking, local payment virtual account details, etc.), transaction history, and withdrawal requests. We use this to process deposits and withdrawals securely.

Third, we collect activity data: your predictions and bets on football markets like Liga 1, Piala AFF, and Champions League, your live-dealer table sessions, your slot game play, and your account login times. We use this to deliver our service, calculate payouts, and detect fraud. Fourth, we collect device and usage data: your IP address, browser type, operating system, and pages you visit on voxel. We use this to diagnose technical issues and understand how users interact with our platform.

We at voxel do not collect sensitive personal data (health, biometric, racial, religious, or sexual orientation data) unless required by law for specific compliance purposes. We do not collect data from children. If we discover a user is under the legal age for gaming in their jurisdiction, we close the account immediately.

How we use your data on voxel

We at voxel use your data primarily to deliver our service. We verify your identity to prevent fraud and comply with anti-money-laundering laws. We process your deposits and withdrawals using your payment information. We calculate payouts, track your predictions on Liga 1 and Piala AFF markets, and maintain your account history. We use your activity data to identify technical problems and improve the voxel platform.

We also use your data for customer support. When you contact our voxel team with a question or complaint, we review your transaction history, game records, and account details to help resolve your issue. We may also use your data to communicate with you about account updates, policy changes, or promotions you have opted into.

We at voxel use device and usage data to understand how our platform performs, which features are popular, and where we experience technical problems. This helps us optimize voxel for users across Jakarta, Surabaya, Bandung, Medan, and other regions. We also monitor for suspicious patterns—unusual login locations, rapid withdrawal attempts, or duplicate accounts—to protect against fraud and unauthorized access.

Who we share your data with on voxel

We at voxel share your data only when necessary. Our payment processors (online payment, e-wallet, mobile banking, local payment, and bank partners) receive your payment information to complete deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing. We do not control how they handle your data, but we require them to meet security standards comparable to our own.

We share your data with legal authorities if required by law. If a court issues a subpoena or government agency requests your information for tax, anti-fraud, or anti-money-laundering purposes, we comply. We will inform you of such requests unless legally prohibited from doing so.

Our voxel servers and data storage may be located outside your jurisdiction. We ensure all data transfers are encrypted and secure. We do not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose.

Your rights over your data on voxel

You have the right to access your data. Contact our voxel support team and we will provide you with a copy of all personal information we hold about you. You have the right to correct inaccurate information—if your name, address, or email is wrong, update it in your voxel account settings or ask our team to help.

You have the right to request deletion of your data, subject to legal retention requirements. If your voxel account is closed and you have completed all transactions, we may delete your personal information after a retention period (typically six years for financial records, as required by law). You may request earlier deletion, but we may decline if we are legally obligated to retain your data.

• 1
  Request access to your voxel dataYour right

  Email our voxel support team with your request and we will provide your personal information within 30 days.

• 2
  Correct inaccurate informationYour right

  Update your voxel profile or contact support to fix errors in your account data.

• 3
  Request deletion of your voxel dataYour right

  Ask us to delete your data, subject to legal retention requirements. We will comply where applicable.

Cookies and tracking on voxel

We at voxel use cookies—small text files stored on your browser—to remember your preferences, keep you logged in, and measure how you use our platform. Essential cookies are necessary for voxel to function; we use these to authenticate your session and process your transactions. Functional cookies store your preferences, such as language and theme settings. Analytics cookies help us understand which features are popular and where users experience problems.

You can control cookies in your browser settings. If you disable cookies, some voxel features may not work properly. We do not use third-party cookies for targeted advertising. We also use pixel tags and tracking pixels to measure user behavior on voxel, but only to improve our service, not to create profiles for external advertisers.

Data security and retention on voxel

We at voxel protect your data using industry-standard encryption. All data transmitted between your browser and voxel servers is encrypted using TLS (Transport Layer Security). Your password is stored using secure hashing, not in plain text. We restrict access to your personal information to employees and contractors who need it to provide service or comply with law.

We retain your data only as long as necessary. Financial records—including deposits, withdrawals, and predictions—are retained for six years to comply with tax and anti-money-laundering regulations. Account history and game records are retained for your lifetime on voxel, then deleted after account closure and a retention period. Identity verification documents are retained for six years, then securely destroyed.

Our voxel privacy policy updates

We at voxel may update this privacy policy from time to time. If we make material changes—such as sharing your data with new third parties or changing how we use your information—we will notify you via email and on our voxel website. Your continued use of voxel after such changes indicates your acceptance of the updated policy. If you do not agree with any change, you may request account closure.

If you have questions about our privacy practices or wish to exercise your data rights, contact our voxel support team. We respond to privacy inquiries within 30 days. Our team can explain how we collect and use your information, provide a copy of your data, or help you update or delete your information.

We at voxel are committed to protecting your privacy and operating transparently. Your data is vital to you, and we treat it with the security and respect it deserves.